1Introduction
The Fluent Studio ("we," "us," "our") provides English fluency coaching, public speaking training, workshops, and related programs through our website, workshops, and coaching sessions (collectively, the "Services"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you.
By visiting our website, registering for a workshop, booking a discovery call, or enrolling in any of our programs, you agree to the collection and use of information as described in this policy.
This policy is written to align with the Indian Digital Personal Data Protection Act, 2023 (DPDP Act) and general international data protection principles. If your business also serves users outside India, have a lawyer confirm whether additional regional requirements (such as GDPR for EU visitors) apply to you.
2Information We Collect
We collect information in the following ways:
- Information you provide directly: name, email address, phone number, city, and any details you share when booking a discovery call, filling out our fluency self-assessment quiz, registering for a workshop, or enrolling in a coaching program.
- Payment information: when you purchase a workshop or course, payment is processed by our third-party payment gateway [e.g. Razorpay / Instamojo / Stripe]. We do not store your full card, UPI, or bank details on our own servers — these are handled directly by the payment processor.
- Communication data: messages you send us via email, WhatsApp, contact forms, or during discovery calls, including any notes taken by our team about your fluency goals.
- Usage data: automatically collected information such as IP address, browser type, device type, pages visited, and time spent on our site, typically gathered through analytics tools like [e.g. Google Analytics].
- Workshop & coaching participation data: attendance records, quiz/assessment scores, and progress notes related to your coaching journey, where applicable.
3How We Use Your Information
We use the information we collect to:
- Register you for workshops, discovery calls, or coaching programs, and manage your enrollment.
- Personalize your learning experience, including recommending programs based on your self-assessment results.
- Process payments and send booking confirmations, invoices, and receipts.
- Communicate with you about upcoming workshops, new programs, offers, or changes to our Services.
- Improve our website, coaching content, and workshop delivery based on aggregated, anonymized usage patterns.
- Comply with legal, tax, and regulatory obligations applicable to our business in India.
4Legal Basis for Processing
We process your personal data on the following grounds:
- Consent: when you voluntarily submit information through our forms, quiz, or booking pages.
- Contractual necessity: to deliver the workshops or coaching programs you have paid for or enrolled in.
- Legitimate interest: to improve our Services, prevent fraud, and communicate relevant program updates.
- Legal obligation: where retention or disclosure of data is required under applicable Indian law.
5Sharing & Disclosure
We do not sell your personal information. We may share your data only in these situations:
- Service providers: payment gateways, email/SMS/WhatsApp communication tools, video conferencing platforms (for online workshops), and analytics providers who help us operate the Services — all bound by confidentiality obligations.
- Corporate clients: if you attend a workshop booked by your employer under our Corporate/Team Training program, limited attendance and performance summaries may be shared with the sponsoring organization.
- Legal requirements: if required to comply with a legal obligation, court order, or governmental request.
- Business transfers: in the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction, subject to equivalent confidentiality protections.
6Cookies & Tracking
Our website may use cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and improve the browsing experience. You can control or disable cookies through your browser settings; however, some features of our site (such as saving your quiz progress) may not function properly without them.
If you use tools like Google Analytics, Meta Pixel, or WhatsApp Business API integrations, list them explicitly here along with a link to each provider's own privacy policy — this section should be updated to reflect exactly which tracking tools are actually installed on your site.
7Payments
All payments for workshops (₹499–₹999) and full courses are processed securely through [Your Payment Gateway Name]. We do not store complete payment card numbers, CVV, or net-banking credentials on our servers. Refund and cancellation terms for workshops and courses are governed separately by our Refund & Cancellation Policy.
8Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:
- Active program/coaching data — for the duration of your enrollment plus a reasonable period afterward for support and record-keeping.
- Financial records — as required under applicable Indian tax and accounting regulations (typically several years).
- Marketing communication data — until you unsubscribe or request deletion.
9Data Security
We implement reasonable technical and organizational measures — including secure hosting, restricted internal access, and encrypted payment processing via our gateway partner — to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your personal data, subject to our legal retention obligations.
- Lodge a complaint with the relevant data protection authority if you believe your data has been mishandled.
To exercise any of these rights, contact us using the details in the "Contact Us" section below.
11Children's Privacy
Our Services are intended for professionals, students, and adult learners. If we knowingly collect data from a student under 18 (for example, through a school or student-focused workshop), we do so only with verifiable parental or guardian consent, in line with applicable Indian regulations regarding minors' data.
12Third-Party Links
Our website may contain links to third-party sites (such as social media, YouTube, or partner platforms). We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.
13Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.